Savings for Ride-Hailing Drivers
A product story · Savings feature

Helping drivers save when income swings

Ride-hailing drivers have good weeks and bad weeks, but the bills stay the same.

Rent, EMI, fuel: same every dayCovers the day's costsFalls short

An example week. The bar heights are illustrative.

By Geetika Gupta

Who

Which gig workers?

Designing for

Ride-hailing drivers

RapidoUberOla
Parked for later
Delivery partners Construction labourers Part-time restaurant staff

Paid per trip, settled daily or weekly. Income rises and falls with demand.

The problem

Income swings

Driver can shape

Fuel cost

Choose where to drive
Nobody can shape

Income

WeatherHolidaysFestivalsDemand
Good week: it all gets spent
Bad week: nothing behind it

Solving this one: smooth out the swings.

The idea

Save a slice of each day

The driver picks a percent. It flexes with what they earn.

5%

Example day amounts, not real data.

Slow day: a small slice. Big day: a bigger one.

The app

Simple for drivers

Tap through the screens. Switch the language.

Hello, Ravi
Scan
Send
Bills
NewGullak

Save a little every day

Each evening, we show you how much to save.

5%
Earn ₹1,000 → Save ₹50
Start

Your Gullak

₹1,250
Save ₹50 from today
Add money
Take out
Days saved this week
MTWTFSS ✓✓✓

Take out

How much?
₹500
Emergency: take now

Money first. Tell us why later.

Why? (you can add it later)▾
You took out ₹500 two days ago. Why?
Medical
Vehicle repair
Family
Other
Add a note (optional)
Done

History

+₹50TodaySaved
−₹5002 days agoVehicle repair
+₹503 days agoSaved
+₹404 days agoSaved
Big buttonsFew wordsBig numbersHindi or English

Example screens with example amounts.

The rule

Not locked

Emergencies come in all kinds. So the driver is never blocked.

  1. Take money outPick emergency. No lock, no questions.
  2. Two days later, a nudge"Why did you take it out?"
  3. One tap to answerMedical, vehicle repair, family, other. A note if they want.
  4. It lands in the historyThe driver sees where the savings went. We learn why drivers withdraw.
Who sees it

Finding the drivers

Driver's account Many different people
Business account

Marked as a driver

A clear signal.

Show the feature
Personal account

Small payments, every day

From many different people.

Likely driver. Show it.

Small shopkeepers have the same problem, so showing them it is fine. We read the results separately.

The test

Does it work?

Target group: sees the featureControl group: doesn'tEveryone else

Run for one month, with the same promotion for both groups.

The metric

One number

Mon
Tue
Wed
Thu
Fri
Sat
Sun

Drivers who deposit at least 3 times a week.

Target
Control
The gap is the effect of the feature

How to read it. Bar heights are illustrative.

Watch: money taken out within daysWatch: drivers switching it off

The target is set before launch, from real baseline data.

After the test

Scale, then automate

Phase 1

Tap to save

The driver taps each day. This builds the habit.

Phase 2

Saves itself

Auto-save every day

Offered once the habit shows up.

✓Target group beats control and the watch-outs stay calm: scale up.
✕Habit doesn't form or drivers drain the pot: fix first.
Risks

What could go wrong

Risk"Is my money safe?"
Fix

Never locked. Take it out any time.

RiskAsking why feels like nagging
Fix

One tap from a short list. A nudge after two days, then a gentle reminder or two.

RiskWrong people see it
Fix

Tag likely drivers and likely shops. Read results separately.

RiskSaving fights fuel and EMI
Fix

The driver sets the percent and can change it any time.

The end

The whole answer

  1. WhoRide-hailing drivers
  2. ProblemIncome swings week to week
  3. FeatureSave a percent of each day into a Gullak
  4. RuleNot locked. Money first, reason later.
  5. Test10% see it, a similar 10% don't. One month.
  6. MetricDrivers who deposit 3 times a week
  7. NextScale up, then auto-save every day
Same rent every day. Earnings change every week.